Refund policy
Sorry, once purchased, shipped and received-No Returns on Used and/or Opened items.'Opened'* means obviously used individual--STICK paw balms, MarshMello dematt trigger sprayer bottles, Spritz cologne spritzers or opened 33oz/Litre sizes of your MarshMello Dematts.'Opened'* on MarshMello Shampoo *CLEANSE means any shampoo where the shipping tape sealed over caps is removed. If spillage on outside of containers, take a photo first* and contact us directly.MiniBoxes only may be returned IF still in original miniboxes-- *within their own individually wrapped polyvinyl bags that came in your parcel box or bubble mailer.*Buyer pays return shipping on orders following notice received that Vendor satisfied a return is valid. Return shipping is deducted from original ticket/refund.*Return of items is only allowed on damaged goods which can be reasonably determined to have occured during transport. Vendor reserves right to determine when damage occured. Photos are appreciated.*Buyer pays return shipping on orders following notice received that Vendor satisfied a return is valid. Return shipping is deducted from original ticket/refund.*If spillage has occured during transport, please inform us directly by email FIRST. With communication, we can come to a workable resolution. :)Thank you very much! We appreciate your kind business and look forward to working with you and following your grooming! ^Faith1. Please first email us no later than 30 days from the date of receipt of the item at care@marshmellodematt.com to alert us of any damage, defect, or error and then follow the instructions in the reply email you receive.2. We love working together to a solution; some workable options are: a straight replacement of your MarshMello product by mail-with or without tracking# (our determination); and/or refund of full purchase price of your item.3. Sorry, but there are no exchanges on gift items sent to a different address and: (i) Gift cards(ii) Downloadable software products(i) If you haven’t received a refund within 30 days of receiving notice from us that your refund has been issued, contact your credit card company (or company that provided your method of payment) and your bank . There is often some processing time before a refund is posted.(ii) If you’ve done all of the above and you still have not received your refund, please contact us at care@marshmellodematt.com4. Gifts. If the item was marked as a gift when purchased, and a replacement item is not available, instead of a refund you’ll receive a store credit for the value of your return. You will require a gift receipt or other proof of purchase in order to return any gift items.(a) Depending on where you live, the time it may take for your exchanged product to reach you may vary.(b) You are encouraged to use a trackable shipping service and purchase shipping insurance; as we cannot be responsible or liable for any items that are lost or damaged while in transit.
